betx365 Privacy Policy
This policy describes in detail how your personal information is collected, used, and kept secure on the betx365 platform.
1 Introduction and Purpose
betx365 is an online casino and sports betting platform operated for users in Bangladesh. By using our website, you agree to the terms of this privacy policy. We use SSL encryption and modern security technology to protect your personal information.
This privacy policy applies to all services of betx365, including website visits, account registration, deposit and withdrawal transactions, and gaming activities. We commit that your information will never be sold to third parties or used without authorisation.
2 What Information We Collect
Personal Identification Information
During account registration, we may collect the following information:
- Full name
- Email address
- Date of birth (for age verification)
- National ID card or passport details (for KYC verification)
- Residential address
Financial Information
For processing deposits and withdrawals, we collect:
- bKash, Nagad, Rocket, or Upay account numbers
- Bank account details (where applicable)
- Transaction history and amounts
- Dates and times of deposits and withdrawals
Technical Information
Information collected automatically when you visit the website:
- IP address
- Browser and device type
- Cookie and session data
- Pages visited and time spent
- Referral source
Gaming Activity Information
Information recorded during use of the platform:
- Game play history and results
- Bet amounts and types
- Bonus usage history
- Account login times and locations
3 Purpose of Information Use
betx365 uses the collected information for the following purposes:
- Account Management: To create, verify, and manage user accounts.
- Service Delivery: To carry out gaming, betting, and transactions.
- Identity Verification (KYC): To confirm age and identity and to prevent fraud.
- Payment Processing: To securely complete deposit and withdrawal transactions.
- Customer Support: To resolve issues and provide 24/7 live chat service.
- Security: To prevent unauthorised access, fraud, and cyber threats.
- Responsible Gaming: To monitor patterns of excessive play and provide support when needed.
- Service Improvement: To review user experience and improve the platform.
- Communications: To send important updates, bonus offers, and security notifications.
4 Information Storage and Security
Security Measures
betx365 applies industry-standard security technology to keep your personal and financial information safe. All data transmission is protected by SSL encryption, which shields your information from third-party access.
Retention Period
Your information may be stored for as long as your account is active and for a defined period after the account is closed. Information may be retained for an extended period due to legal obligations, financial regulatory requirements, or the need to resolve any disputes. When information is no longer needed, it is securely deleted.
Access Control
Only authorised betx365 staff may access your personal information, and only when required to provide services. All staff are bound by confidentiality agreements and receive regular security training.
5 Information Sharing Policy
Limited Third-Party Disclosure
Information may be shared with third parties only in the following circumstances:
- Payment Processors: bKash, Nagad, Rocket, Upay, and bank transfer service providers receive the information necessary to process transactions.
- Game Providers: Game providers such as Pragmatic Play, Spribe, JILI, PG Soft, and Evolution Gaming receive minimal information required to run gameplay.
- Legal Requirements: Information may need to be disclosed in response to a legal order or demand from a regulatory authority.
- Fraud Prevention: Relevant authorities may be informed of information to address security threats or fraudulent activity.
All third parties mentioned above are required to comply with our privacy standards and may not further share your information themselves.
6 Cookie Policy
What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser. betx365 uses cookies for the following reasons:
- To keep login sessions active
- To remember user preferences and settings
- To analyse and improve platform performance
- To ensure security and prevent fraud
Cookie Controls
You can control or delete cookies through your browser settings. However, disabling cookies may cause some features of the betx365 platform to not work correctly. Disabling cookies required for account login and gaming activities may reduce the quality of service.
7 Your Rights
Right to Access Information
You can request a copy of the information we hold about you at any time. This request can be made by emailing [email protected].
Right to Correct Information
If there is any incorrect or incomplete information in your account, you can contact our customer support team to have it corrected.
Right to Delete Information
In certain circumstances you may request the deletion of your personal information. However, this may not be possible in cases of legal obligation or ongoing disputes.
Right to Object to Processing
You may object to your information being used for marketing communications. In such cases we will stop sending marketing messages immediately.
Right to Data Portability
You may request your data in a structured, commonly used format. This service is available through customer support.
Right to Restrict Processing
In certain circumstances you may request that the processing of your information be restricted, for example if there is a dispute about the accuracy of the information.
8 Protection of Minors
betx365 does not knowingly collect personal information from any person under the age of 21. Age is verified during the registration process, and age is confirmed through a national ID card or passport during account verification.
If we become aware that a minor has registered on our platform, that account will be closed immediately and all collected information will be securely deleted. Parents or legal guardians who have concerns about a minor's information may contact us at [email protected].
9 Policy Changes
betx365 reserves the right to update this privacy policy from time to time. If any significant change is made to the policy, we will:
- Publish the updated policy on the website
- Update the "Last Updated" date at the top of the policy
- Endeavour to notify registered users by email in the case of significant changes
If you continue to use betx365 after a change, it will be considered that you have agreed to the updated policy. We therefore recommend reviewing this page regularly.
Related Policies
Alongside this privacy policy, also read:
- Terms and Conditions — General rules for using the platform
- Responsible Gaming — Safe gaming practices
- FAQ — Answers to common questions
10 Contact Us
Privacy-Related Enquiries
If you have any questions about this privacy policy or would like to make a request regarding your information, please get in touch with us. Our customer support team is available 24/7 to assist in Bengali via live chat.
For privacy-related requests, please write "Privacy Request" as the subject of your email. We will process your request as quickly as possible.